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All General FAQs
When can I start using my plan?
What are my options for making premium payments?
When are my recurring (monthly or quarterly) premium payments due?
How can I change my billing preferences?
Is there a payment grace period?
When is my initial premium payment due?
What is my member ID number and where can I locate it?
Can I add dependents to my plan at any time?
When can I change my plan type?
Will I receive an ID card?
How can I be sure that my credit card or banking information is safe?
I just got married! Can I add my spouse to my policy?
What is a benefit period?
What personal information can I update online?
Up to what age can I have my dependent children on my policy?
Are there any restrictions on how I spend my money from a claim?
What do the terms deductible and annual maximum mean? Does my plan have them?
What is a waiting period?
What is an “Explanation of Benefits (EOB)”?
What is a benefit year maximum?
What is a deductible?
How does the lump sum cash benefit work?
Other advice and insight