Last updated March 24, 2020
We hope you and your family are staying healthy and safe, and we understand how important it is to stay connected during these uncertain times. We will continuously evaluate our practices and update these frequently asked questions to keep you informed.
Is the Customer Care Center open?
Yes, our workforce is working remotely where possible to support our customers during this time. Unfortunately, we are experiencing a staffing shortage in our customer care centers and encourage you to sign into your account to check your policy, download an ID card, manage payments, and more. We are available via email and chat for the fastest response.
How do I access my account if I can’t talk to someone?
You can sign into your account at any time to see what’s covered, review your claims, print a new ID card, and update your payment method.
I never registered for an online account. How do I do that?
Find your member ID number on your ID card, enrollment confirmation and/or any correspondence you have received from us. Use it to register here for an online account.
Does Guardian pay for teledentistry services?
We’re making temporary changes to our teledentistry claim practices. In response to COVID-19, the American Dental Association (ADA) is recommending that dentists focus on emergency care. To support the ADA recommendation, we will approve teledentistry services through May 31, 2020 when used by our customers. We’ll reassess the current situation and determine future direction on May 31.
Do I still have a 30-day grace period to pay my premium?
Yes, and we’re revising our policies where we can to make it easier on our customers and to ensure policies are not canceled for nonpayment. Due to the coronavirus pandemic, Guardian will extend grace periods an additional 30 days to pay insurance premiums as a temporary solution unless directed otherwise by a department of insurance.
Will Guardian waive any premium payments?
We are not waiving premium payments at this time. However, we are taking special action to extend your premium payment grace period from 30 days to 60 days past your premium due date.
Does my critical illness and/or accident policy cover sickness due to COVID-19?
COVID-19 is not covered by your critical illness and/or accident policy. You can view your policy details by signing into your account.
How will you keep me updated?
We will keep you informed through our website, updates to these FAQs and/or email.